Returns Policy

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at sales@jaybecroofracks.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. 

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.  All products must be returned in their original condition and in original packaging .  All postage and insurance costs are to be paid by the buyer. We recommend that you return the product Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Jaybec Supplies will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Products returned to us through change of mind,  will incur a 30% restocking fee and less freight charged to us for delivery of item

Warranty

Unless otherwise specified, all Products are covered by the warranty of the original manufacturer the terms of which vary from Product to Product.

Jaybec Roof racks will undertake any action we deem appropriate to rectify the fault including, but not limited to replacing the Products sending back to manufacturer for repair.

Warranty does not cover:     

The damage to a Product is of a general wear and tear misuse of products

Purchaser or other unauthorized person/agent attempts to repair or modify the product

Damage to product during transit and storage
Purchaser is responsible for retaining invoices as proof of purchase required for claiming under warranties.     

All warranty claims must be made as soon as possible.  Please contact us through Email at jaybecsupplies@bigpond.com of the following details:

  1. Full Name and email address
  2. A brief description of the problem 
  3. Order number of the product
  4. Date of purchase
  5. Contact details for regular business hours